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Exceptional Customer Service ProjectThe Exceptional Customer Service Project was a consultative research project undertaken by Working Solutions (Mercia) Ltd, launched in June 2005. It was commissioned by the Learning and Skills Council and funded by the European Social Fund. The purpose of the project was to understand the skills gaps and associated training needs of customer facing and sales staff in Business and Professional Service sector firms across the West Midlands. The research was a feasibility study into the potential demand for an Academy of Excellence for Customer Service and Sales, to include a virtual centre capable of responding to the specific needs of companies within the West Midlands region. One thousand questionnaires were distributed and over forty face-to-face meetings were held and the results of this research, the Executive Summary and Final Report, are now available. |
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